SHIPPING & RETURN POLICY

We ship nationwide using UPS and shipments can only be delivered to a street address. UPS will not deliver to P.O. boxes. All orders are shipped either next day air or 2nd day air shipping. We ship on Mondays, Tuesdays, and Wednesdays. We do not ship on Thursdays (except for next day air orders), Fridays or holidays. Orders received before 2pm will be processed and shipped on the same shipping day. Once a tracking number has been generated, we are not able to cancel your order.

PRODUCT HANDLING

All shipments are sent using next day air or 2nd day air service in an insulated shipping box with dry ice to ensure the best quality and freshness of our products during transit. When you receive your packages, please wear gloves to avoid direct contact with dry ice. Our products should be kept frozen upon delivery.

RETURNS AND EXCHANGES

Due to the perishable nature of our products, HBCT does not accept returns. There are no returns or exchanges for any products.

CANCELLATIONS AND ORDER MODIFICATIONS

Orders that have already generated a tracking number are unable to be canceled. For order cancellation or modification requests, please email us at info@hbctusa.com immediately. We will do our best to accommodate your needs. However, such requests may not be possible due to the order processing schedule.